** Note: these instructions are only for the Chrome web browser **

** Note: Updated for the December Build **

Symptom: The signature pad is not working when attempting to sign an agreement or create a school signature.

Problem: myAtlasApp.com must be added to the Allowed JavaScript list otherwise the signature pad will not work with ATLAS.

Solution: Please follow these steps to get your signature panel working again with ATLAS.

1. Go to the signature pad manufacturers test page and ensure the signature page hardware is installed and working. Link 
   1. If your signature pad is working on this page skip down to step 2.
   2. If your signature pad is not working, then click this link to download the signature pad software. Then complete the installation on your computer.
   3. Revisit the signature pad manufacturers test page and ensure the signature pad hardware is installed and working. Link
2. Now that you have verified that the signature pad is installed and operating correctly you add myAtlasApp.com to your trusted sites. First, click on the 3 dots in the right hand corner (see screenshot item #1). Then click on Settings (see screenshot item #2).
   
3. Scroll down the page and click Advanced (see screenshot item #1). Then click on the little triangle next to Site Settings (see screenshot item #2).
   
4. Scroll down to where it says JavaScript and click the small arrow to the right (see screenshot item #1).
   
5. Click on Add, which is underneath Allowed (recommended) (see screenshot item #1). Then, in the Add a site type in myAtlasApp.com (see screenshot item #2) and click Add (see screenshot item #3). Repeat this step and add www.myAtlasApp.com.
   
6. click on the 3 dots in the right hand corner (see screenshot item #1). Then click on Settings (see screenshot item #2).
   
7. Scroll down the page and click Advanced. Then click on the little triangle next to Clear browsing history (see screenshot item #1).
   
8. Click the checkbox for Cached images and files (see screenshot item #1). Then click on Clear Data (see screenshot item #2).
   
9. Return to ATLAS and test the signature pad. Everything should be working at this point, if you are still encountering problem please give our support team a call @ 1-800-275-1600.