Spam or Missing Email Workaround

Symptom: Emails, such as prospect emails, are either not received by the recipient or are sent directly to spam.

Problem: The email used in the school setup area of ATLAS is marked as spam or the email server is blacklisted. This email is used as the ALIAS for outbound email from your school and if your email providers IP address is marked as spam or the email server is blacklisted then the emails will either not send or be sent directly to spam.

Solution: Please follow these steps to create a blacklist free email as well as forward all emails to your original email account.

  1. Go to and click “Create an account”.
  2. Fill out the form (including mobile number) and click on “Next Step”.
  3. Read the terms and click “I Agree”.
  4. Google will send a verification code to the number supplied. Enter this code and click “Continue”.
  5. Click on “Continue to Gmail”.
  6. On the right side of the screen click the Gear Icon. Then click on “Settings”.
  7. Click on the “Forwarding and POP/IMAP” link. Then click on “Add a forwarding address”.
  8. Go to and click “Create an account”.
  9. Click on “Proceed”.
  10. Click on “OK”.
  11. You will receive an email at the address that you want email forwarded to. Click the confirm link.
  12. Click “Confirm”.
  13. Go back to the “Forwarding and POP/IMAP” settings tab. In the “Forwarding” section, click the bubble next to the email address you want email forwarded to. Then click “Save Changes” at the bottom of the page.
  14. Go to your ATLAS account. Click “Setup”. Click “School Setup”. Then click “School Info”.
  15. Change the email address to your just created Gmail account email. Click “Save” and your all set.

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