Comm Hub

This topic has 12 replies, 2 voices, and was last updated 3 years, 1 month ago by Master Toby Milroy.

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- April 17, 2018 at 6:02 PM #1729
  
  SFries
  Participant
  
  I can not see what automated marketing campaign emails, appointment reminders, general emails etc. are sent out to who. The comm hub is no longer showing that anymore.
  
  Thank you.
- April 18, 2018 at 4:06 PM #1734
  
  Jose Rodriguez
  Participant
  
  I apologize for the confusion.
  
  If you go to Atlas Labs > Message Center > Sent you’ll find a list of sent messages.
  
  This item is located under Atlas Labs only temporarily.
  
  If you need anything else please feel free to reach out.
  
  – Jose Rodriguez
- April 18, 2018 at 4:16 PM #1736
  
  SFries
  Participant
  
  I see the emails and texts I send out there but I don’t see any of the automated appointment reminders going out nor do I see any of the automated marketing campaign emails going out. How do I see that?
- April 18, 2018 at 5:37 PM #1738
  
  Jose Rodriguez
  Participant
  
  I’m going to look into this for you as the list should have those pieces of communication in there as well. Please be aware that i am going to make an ATLAS, TEST person in your school to test the automation emails.
  
  I’ll update you when I get the results.
  
  Thank you for your patience in this matter.
  
  – Jose Rodriguez
- April 28, 2018 at 10:29 AM #1740
  
  SFries
  Participant
  
  Hi Jose,
  
  Just a follow up on this, I checked Atlas today to see if the two appointment reminders went out to my prospect for her Saturday appointment. I do not see any being sent to her. I had it set to send one appointment reminder at 11 am the day before and one appointment reminder at 9am the day of. I don’t see either one being sent to her. I looked in the old comm hub, the new message center under Atlas labs “sent” and in her timeline.
  
  Thank you for your help.
  
  -SF
- May 7, 2018 at 11:21 AM #1742
  
  Jose Rodriguez
  Participant
  
  Can you email the persons name please?
  
  techsupport@ourams.com
- May 7, 2018 at 12:07 PM #1744
  
  SFries
  Participant
  
  ok, doing it now
- May 7, 2018 at 12:20 PM #1747
  
  Jose Rodriguez
  Participant
  
  Ok, I did some research and it turns out that email in question is not valid.
  
  That is why the automations were not sent.
  
  There are a couple of sites to check if an email is valid or not:
  
  https://email-checker.net/
  
  https://verify-email.org/
- May 7, 2018 at 12:37 PM #1750
  
  SFries
  Participant
  
  Ok. Thank you.
- May 7, 2018 at 12:38 PM #1751
  
  SFries
  Participant
  
  On the same topic, since we have been so slow and haven’t really had any new leads, would that also be the reason that I don’t see any of my automated marketing campaign emails going out to current prospects?
- May 7, 2018 at 1:09 PM #1753
  
  Jose Rodriguez
  Participant
  
  Let me take a look in your system and I will get back to you.
- May 7, 2018 at 1:50 PM #1760
  Jose Rodriguez
  Participant
  Ok, there are a few bad emails in there under prospects.
  
  However, the latest one looks to have received the automated emails.
  
  I checked the profile timeline and the Comm Hub sent to verify.
  
  There does seem to be a problem with the Message Center Sent page that I am looking into now.
  
  If you have any other questions or concerns please feel free to reach out again.
  - This reply was modified 6 years, 4 months ago by Master Toby Milroy.
- September 20, 2022 at 10:34 AM #2335
  
  Master Toby Milroy
  Keymaster
  
  This is all now visible in the “Sent” List, and in the Person Profile “Timeline”.
  Thanks for your help on this!!
  These new additions should solve this in several ways.
  
  More to come!
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