Attendance Check-In on Ipad

[SFries]

Hello,

I had an IOS update on my Ipad that we use for the attendance check-in and now the username and password for Atlas are not automatically signing me in to the check in when I refresh the screen.  How can I fix this?

Thanks.

 

 

[Jose Rodriguez]

I apologize for the delay.

What version of iPad and iOS are you using?

[SFries]

Hmm, not sure but we got it about 1 year ago.

[Jose Rodriguez]

On the back of the iPad there is a model number, for example: A12345.

Can you send me the model? Also, if you go to Settings, General, About > What does it say under Version?

[SFries]

Looks like A1822.

[Jose Rodriguez]

Were you able to get the iOS version number?

Go to Settings, General, About

[SFries]

Sorry about that.  I didn’t see that part of your response.  Version 11.3.1

[Jose Rodriguez]

Ok, that looks like the latest version.

I’m in the process of updating our in-house iPad to 11.3.1.

I’ll run a test on that see if I can replicate this or find a solution for you.

[Jose Rodriguez]

Does this occur when you get “timed out” of the check-in? or when you click check-in from Atlas and it opens the new tab?

I have out in-house iPad updated to 11.3.1 and I am not having the same difficulty.

[SFries]

Both.

[Jose Rodriguez]

Ok, it’ll probably be best to have someone reach out to you.

When is a good day and time frame to reach you?

[SFries]

Any day Monday thru Thursday from 11:30am to 4pm.  Thank you.

[Author]

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