Card swiper not recognized by computer

This topic has 3 replies, 2 voices, and was last updated 7 years, 10 months ago by Anonymous.

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Field 1: Chrome
Field 2: Desktop/Laptop
Field 3: Win10

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- December 19, 2017 at 3:14 PM #1513
  
  Anonymous
  Inactive
  
  Hi,
  
  My computer isnt recognizing the card swiper suggested by ATLAS https://www.amazon.com/dp/B01KHBUPVU/ref=cm_sw_r_other_apa_hJBUzbW5RCKFF</span>
  
  It worked a few times, but has since stopped working. I plug it in (shows up as GD32 USB Keyboard in FS Mode) in the devices panel but the green light only stays lit for about 1 second. I then removed the device and tried again, but it still will not recognize. I get the prompt that the drivers were successfully installed, but the light will not come on. I tried plugging it into another computer, and had no issues.
  
  Can anyone help out?
  
  Thanks
- December 19, 2017 at 3:28 PM #1515
  
  Anonymous
  Inactive
  
  now it appears to be working without hte light on, but only intermittently
- December 20, 2017 at 1:13 PM #1516
  
  Jose Rodriguez
  Participant
  
  Sorry for you inconvenience. Lets try to get this solved for you.
  
  In what are of the app are you finding this behavior? Proshop or Agreements?
  
  Also, what version of windows (or are you using Mac)?
  
  Have a great rest of your Wednesday!
  
  Sincerely,
  
  Jose Rodriguez
- December 21, 2017 at 2:39 PM #1518
  
  Anonymous
  Inactive
  
  Windows 10. In the agreements section.
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