Class attendance updating but not registering.

[Damon W]

Most of my new student’s attendance is not updating for the lists. It shows their attendance on their profile but shows 0 classes when I make a list. If i’ve manually added attendance through their profile it will show but any added through the batch check-in aren’t applied. Again, you can look at their profile and it shows their attendance but even ones with recent daily attendance are “MIA risks” since its not registering their attendance.

[Master Toby Milroy]

Sorry for this issue you’re seeing…..
I’m having one of our team members reach out to discuss.
Please stand by!

[Damon W]

Any update to this issue? I know your team reached out to find out what was happening, but I still have students with attendance showing 0 classes when I pull a list. Those same students will have attendance records on their profile that are not reflected in a list.

[Damon W]

Bump

[Master Toby Milroy]

Stand By…I’ll have the team reach out again.
We’ve identified an issue with the “Batch” checking that exhibits this behavior, and the Dev team is implementing a solution, but let’s have one of our guys walk through your specific issue, and make sure we’re seeing the right thing…please stand by.

[Master Toby Milroy]

This issue should now be resolved.
Please let us know if you see any other odd behavior.

Thanks for the feedback!!

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