Ranks updating but not updating

[Damon W]

I use the people lists when updating ranks on students but recently the ranks haven’t been updating. It says the action was successful and if you go to their profile page it show the promotion. However, when you check their rank it still shows the previous one (whichever rank they had prior to the error). If you select edit on their profile the drop down list is on the correct new rank but it still won’t show it until you manually select it again. Then it updates correctly and is reflected on the people lists.

[Master Toby Milroy]

Hi Damon,
I’ll have one of our team reach out to you right away, and walk through this.

Thanks for letting us know!!

[Master Toby Milroy]

We believe that this issue has been resolved.
Please reach out if you see anything unusual, or if you need help with anything else!

Thanks again!

[Author]

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