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Home/Forums/Support Forums/Technical Support – Report Issues Here/Ranks updating but not updating

Ranks updating but not updating

Home › Forums › Support Forums › Technical Support – Report Issues Here › Ranks updating but not updating

  • This topic has 2 replies, 2 voices, and was last updated 4 months, 4 weeks ago by Master Toby Milroy.
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    • May 21, 2025 at 12:29 PM #2530
      Damon W
      Participant

      I use the people lists when updating ranks on students but recently the ranks haven’t been updating. It says the action was successful and if you go to their profile page it show the promotion. However, when you check their rank it still shows the previous one (whichever rank they had prior to the error). If you select edit on their profile the drop down list is on the correct new rank but it still won’t show it until you manually select it again. Then it updates correctly and is reflected on the people lists.

    • May 22, 2025 at 1:41 PM #2531
      Master Toby Milroy
      Keymaster

      Hi Damon,
      I’ll have one of our team reach out to you right away, and walk through this.

      Thanks for letting us know!!

    • May 27, 2025 at 10:23 AM #2532
      Master Toby Milroy
      Keymaster

      We believe that this issue has been resolved.
      Please reach out if you see anything unusual, or if you need help with anything else!

      Thanks again!

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