Student coming up as no class assigned

[TestUser1001]

Please note the attached screen shots:

https://drive.google.com/file/d/0B8U1gB5NoG6gT1hvV2E5MEpSSzA/view?usp=sharing

https://drive.google.com/file/d/0B8U1gB5NoG6gbWJMVG1OZDFfc1k/view?usp=sharing

Overall issue: Trying to log a student in attendance but having it show that he is not registered for any classes.

Steps to recreate:

1. Log in
2. Click ‘Check In’
3. Type in students name and click the class they are checking into (Note: When I did this there was a +30 second lag time)
4. While it is processing (ie the hour glass is spinning) click the refresh button
5. Once it is refreshed type in the same person’s name

Result:  Their name will come up saying that they are not registered for any classes.  When you look at the screen shot you will see that they are registered.

[Master Toby Milroy]

Sir,

I followed your steps in our demo school in order to avoid having to altering your attendance records after testing. After several attempts following your directions, I wasn’t able to replicate this. Perhaps there is a time when I or another of the support team can reach you and open a Join.me session so we can see the behavior first hand.

Have a great rest of your Monday evening!

[TestUser1001]

I believe the issue was caused by the lag time on your servers. As I noted the hour glass was spinning for about 30 seconds when I selected the refresh button. So in order to replicate it you would have to somehow cause a lag time of 30 seconds or more. This just may be one of those “one off” situations.

[Jose Rodriguez]

Sir,

Ah I see. I’m going to review the server logs and see if there was a correlation with the time that you experienced this behavior and any potential server anomalies. Do you have a approx time that this occurred or time frame?

Have a great day!

Sincerely,

Jose Rodriguez

[TestUser1001]

I believe it was Saturday September 23 between 10-11:30am.  The student name was Nicholas Raymundo.  The class would have either been our Leadership class, which starts at 10am or our XMA class which is 11:15am.

[Author]

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