Time Keeper not displaying

This topic has 1 reply, 2 voices, and was last updated 7 years, 11 months ago by Jose Rodriguez.

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Field 1: Chrome
Field 2: Desktop/Laptop
Field 3: Win10

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- October 30, 2017 at 5:51 PM #1416
  
  TestUser1001
  Participant
  
  When I click on Time Keeper it will show as if it is trying to load up but then nothing will happen after that and page remains blank. I checked to see if I had the latest flash version which is 27.0.0.183 for Chrome. I tried this on another machine and Time Keeper did not even come up as a selection. Again, the latest Flash has been installed on the machine. In both cases I right clicked selected ‘Inspect’ and the right clicked on the refresh button in the upper left hand corner and selected Clear Cache Hard Reload.
- October 31, 2017 at 3:42 PM #1423
  
  Jose Rodriguez
  Participant
  
  Hi Sir,
  
  There are a couple of things you could try.
  
  1. Ensure flash is enabled. Refer to this image
  
  2. Go to Add/Remove programs in the Windows Control Panel and manually uninstall the flash components. Then go to https://get.adobe.com/flashplayer/ and download the installer. Close the browser and run the installer (as administrator). Then bring up the browser and follow step 1 above.
  
  If you need further assistance, please feel free to reach out here or call our customer support staff.
  
  Sincerely,
  
  Jose Rodriguez
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