Trial Conversion Bug

This topic has 2 replies, 2 voices, and was last updated 8 years, 4 months ago by Master Toby Milroy.

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- September 13, 2017 at 12:04 PM #1284
  
  TestUser1001
  Participant
  
  The ‘Trial Conversion’ meter is showing results that are way off. Before it was showing a total conversion of 1100%. Now it is showing 266%
- September 13, 2017 at 12:05 PM #1285
  
  TestUser1001
  Participant
  
  Screen shot of bug
- September 20, 2017 at 10:40 AM #1302
  Master Toby Milroy
  Keymaster
  Hey Sir!
  
  This looks like it’s functioning correctly.
  
  If you click the ‘label’ above any of the ‘spinners’, you’ll see the explanation of the calculation(s).
  
  In this case, the trial conversion rate is describing how effective your trial process is.
  
  Dividing how many ‘trials’ you did, but how many leads that were created this month.
  
  For example:
  
  If you generated 10 prospects this month, and 10 did trials, your trial conversion rate would be 50%.
  
  In your case, you’ve registered MORE trials than you’ve had leads…therefore the percentage is ‘over’ 100%. (22 trials / 16 Prospects = 137% )
  
  Make sense??
  
  Let me know if you have any questions.
  
  P.S. I’m moving this thread to the Tech Support forum.
  - This reply was modified 8 years, 4 months ago by Master Toby Milroy.
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