UBill Issue

This topic has 3 replies, 3 voices, and was last updated 7 years, 7 months ago by Master Toby Milroy.

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- September 20, 2017 at 9:10 AM #1298
  
  TestUser1001
  Participant
  
  On Saturday I signed up a person for a month to month agreement for $25 per month with the first payment to be on 9/15. I logged in today and saw that she was past due, which is what I expected since Saturday was the 16th. I ran her card and it was cleared. However, I looked at the transactions and it showed to charges on her card one on the 16th and one for today. Today’s charge say UBill Loan (see attached). What is happening here and why does her account still say past due showing $0?
  
  Screen Shot
- September 20, 2017 at 10:27 AM #1300
  
  Jose Rodriguez
  Participant
  
  Hi sir,
  
  When I looked into the account I saw two transactions. The first was labeled as down payment and taken out on the 16th @2:11pm EST. down payments are setup when you create the agreement and process immediately. The second was labeled as a regular payment and was manually taken out on the 18th @ 9:02am EST.
  
  As far as the her account being past due. I believe when you created the agreement on Saturday the 16th and put her first payment the day before, she inherently became ‘past due’ since the first payment wasn’t applied until Monday. This means, according to the agreement, she was charged a $20 late fee. As far as why the late fee is not displaying I will check for you on that and get back soonest.
  
  Any further questions or concerns please feel free to reply on this thread or call our support staff: 18002751600.
  
  Sincerely,
  
  Jose Rodriguez
- September 20, 2017 at 10:55 AM #1306
  
  TestUser1001
  Participant
  
  The reason why I charged her the $25 on the 18th was because she was showing past due which led me to believe that the initial charge did not go through on the 16th. Plus her past due amount show $0 even now.
- March 8, 2018 at 8:38 PM #1699
  
  Master Toby Milroy
  Keymaster
  
  This is now resolved with the new update feature.
  
  Thanks!
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