Drop down menus not dropping down

[Damon W]

None of the drop down menu’s in the People List are working. They all have double vv and if you click on it nothing happens. The only thing that works is group actions.

[Patrick L]

Hi Damon,

Thanks for reporting this. We recently deployed an update to our platform to ensure compatibility with the latest Windows and Google Chrome security and performance standards.

I noticed your ticket logged “Windows XP” as your operating system. Can you confirm if this is accurate, or if you are on a more current version of Windows (such as Windows 10 or 11)?

If you are on Windows 10 or 11: Please verify that your Google Chrome browser is updated to the most recent version, clear your browser cache, and retest the People List dropdowns.

If you are currently using Windows XP: Please be advised that modern web browsers ceased supporting Windows XP several years ago. To utilize our platform and ensure your data remains secure, you will need to access the site from a device running an actively supported operating system.

Let us know which OS you are currently running, and if a Chrome update resolves the issue for you on a modern machine.

Best regards,

[Damon W]

Updated browser, deleted temp. / data cache etc… in browser and it appears to be working now.

[Patrick L]

Great to hear that the browser update and cache clear did the trick! Thanks for following up and confirming.

Feel free to reach out if anything else comes up.

Best regards,

[Author]

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