Belt promotion not resetting class count

This topic has 2 replies, 3 voices, and was last updated 2 months, 3 weeks ago by Patrick L.

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- February 16, 2026 at 11:23 AM #2696
  
  Damon W
  Participant
  
  So we just had a couple of students advance in rank from one belt to another but their class count didn’t reset. Some examples Jaydrien Munoz Red-> Black Stripe show 22 classes since last advancement. Since I just changed the rank today I don’t think he’s done 22 classes today. The other I saw was Robert Grooms. Not sure how that happened because they’re the only ones out of like 30 that are doing it.
- February 18, 2026 at 10:17 AM #2697
  
  Master Toby Milroy
  Keymaster
  
  The team will reach out to you and troubleshoot.
  Please stand by!
- May 11, 2026 at 1:54 PM #2717
  
  Patrick L
  Moderator
  
  Hi Mr. Damon,
  
  We have successfully implemented a fix for this issue. Could you please review it when you have a moment to confirm everything is functioning as expected?
  
  Please don’t hesitate to reach out if the issue persists or if you notice any related behavior.
  
  Best,
  Patrick
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