Billing Failure & Timekeeper Failure

This topic has 2 replies, 2 voices, and was last updated 8 years, 4 months ago by Master Toby Milroy.

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- June 2, 2017 at 8:47 PM #1164
  Anonymous
  Inactive
  Two issues – both very strange.
  1. Atlas is informing me that my UBill is deactivated. This is bad timing because all my auto-payments are drawn on the first of the month.
  2. TimeKeeper does not show up in the menu so I have no way to run close out the period and run a staff time-clock report for payroll.
  Both of these are very urgent issues. Your quickest response would be appreciated. If it helps you can call me at 206-349-9346. Call me anytime.
  
  thanks,
  Derek
- June 6, 2017 at 11:15 AM #1165
  
  Master Toby Milroy
  Keymaster
  
  Derek,
  
  We’re looking into the Merchant issue.
  
  I’ll have one of the team give you a call and walk you through the TimeKeeper issue. It’s likely that you’re browser updated, and it’s blocking Flash. You have to ‘re-enable’ flash for that component.
  
  Stand by.
- June 6, 2017 at 5:20 PM #1166
  
  Master Toby Milroy
  Keymaster
  
  Derek,
  
  As I’m sure you’re aware, it looks like the Merchant “Warning” message issue, was just an error with the actual “Warning” message…not the actual merchant processing.
  
  So no payments were missed etc…..just an annoying error message.
  
  The issue with the message is now resolved, and all is well.
  
  Thanks for the heads up!!
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