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October 10, 2017 at 6:12 PM in reply to: Ranks not showing up in correct order #1351

Jose Rodriguez
Participant

https://imgur.com/rT7arvU
https://imgur.com/kCIxmJ7

I have attached some screenshots of what happens when I followed the steps you provided. It seems that I cannot replicate this. Could you provide the screenshots that you offered.

Thank you for your time and we will work hard to get this issue solved for you.

Sincerely,

Jose Rodriguez

October 10, 2017 at 2:22 PM in reply to: Need portal calendar that students can access #1350

Jose Rodriguez
Participant

Sir,

This is another great suggestion. We agree that this would be a great feature and it is currently in the development pipe line.

We’ll reach out to you when this item is completed.

Have a great Tuesday!

Sincerely,

Jose Rodriguez

October 4, 2017 at 10:39 AM in reply to: Student coming up as no class assigned #1332

Jose Rodriguez
Participant

Sir,

Ah I see. I’m going to review the server logs and see if there was a correlation with the time that you experienced this behavior and any potential server anomalies. Do you have a approx time that this occurred or time frame?

Have a great day!

Sincerely,

Jose Rodriguez

October 4, 2017 at 10:34 AM in reply to: Scroll bar needs to be static #1330

Jose Rodriguez
Participant

Sir,

Great suggestion! We are thinking along the same lines. In fact, the next build contains an update to the Student/Prospect/Community/Buyers lists that includes a sticky header and scroll bar. I think this will be a great enhancement that you’ll enjoy.

Have a great day!

Sincerely,

Jose Rodriguez

October 2, 2017 at 7:02 PM in reply to: Able to add student twice in the same class #1324

Jose Rodriguez
Participant

Sir,

We have an upcoming build that enhances and corrects some behaviors in the check-in area.

I’ll have one of our customer service folks reach you when the build is in production.

Have a great rest of your Monday afternoon!

Sincerely,

Jose Rodriguez

September 20, 2017 at 6:59 PM in reply to: Note Field in Prospects #1312

Jose Rodriguez
Participant

Hi Sir,

Just to make sure. You’re referring to the prospect list, right?

If that is the case, there is a new version of the ‘lists’ in ATLAS coming out shortly that may address this problem. We’ll keep you informed of the progress.

If you have any further questions or concerns please let us know.

Sincerely,

Jose Rodriguez

September 20, 2017 at 11:00 AM in reply to: Ranks showing up as ‘Style’ in Reports menue #1307

Jose Rodriguez
Participant

Sir,

That would be a good enhancement to that area of the reports section. I’ll add it to the enhancement road map.

Sincerely,

Jose Rodriguez

September 20, 2017 at 10:41 AM in reply to: Rank does not refresh after entry #1303

Jose Rodriguez
Participant

Hi Sir,

Sorry you are having an issue with the student list.

However, I’m not able to recreate this. When I change the rank for a student following your steps and close the modal the rank does update.

One suggestion is clearing the browser cache. This usually corrects seemingly random app errors.

Any further questions or concerns please let us know.

Sincerely,

Jose Rodriguez

September 20, 2017 at 10:27 AM in reply to: UBill Issue #1300

Jose Rodriguez
Participant

Hi sir,

When I looked into the account I saw two transactions. The first was labeled as down payment and taken out on the 16th @2:11pm EST. down payments are setup when you create the agreement and process immediately. The second was labeled as a regular payment and was manually taken out on the 18th @ 9:02am EST.

As far as the her account being past due. I believe when you created the agreement on Saturday the 16th and put her first payment the day before, she inherently became ‘past due’ since the first payment wasn’t applied until Monday. This means, according to the agreement, she was charged a $20 late fee. As far as why the late fee is not displaying I will check for you on that and get back soonest.

Any further questions or concerns please feel free to reply on this thread or call our support staff: 18002751600.

Sincerely,

Jose Rodriguez

September 15, 2017 at 4:03 PM in reply to: Ability to look up attendance for specific class #1296

Jose Rodriguez
Participant

Ah, I see. Your suggestion makes sense.

We’ll put it in the pipeline as a feature enhancement and reach out to you when it is implemented.

Thanks for all the great input!

September 15, 2017 at 10:06 AM in reply to: Ranks need to collapse the grid #1294

Jose Rodriguez
Participant

Sir,

I have replicated the behavior as you described.

The ability to save your ‘settings’ is in the development road map. This will solve the problem you are describing as well as other such as keeping the student list filtered when you hit the back button from a profile.

If you have any further suggestions or concerns please feel free to let us know.

Sincerely,

Jose Rodriguez

September 15, 2017 at 10:03 AM in reply to: Ability to award 'Tips' in any order #1293

Jose Rodriguez
Participant

Sir,

This is would be a great concept to incorporate in ATLAS. We’ll discuss how this type of system could be implemented into ATLAS to enhance the current functionality.

Thank you for the suggestion and keep them coming.

If you have any further suggestions or concerns please feel free to let us know.

Sincerely,

Jose Rodriguez

September 15, 2017 at 9:59 AM in reply to: Time Keeper Upgrade #1292

Jose Rodriguez
Participant

Sir,

A great suggestion.

A renovation to enhance the feature set of the Time Keeper function is in the development pipeline. Your suggestion is inline with the current plan for the renovation. We will reach out to you when the renovation is complete.

If you have any further suggestions or concerns please feel free to let us know.

Sincerely,

Jose Rodriguez

September 15, 2017 at 9:55 AM in reply to: Ability to look up attendance for specific class #1291

Jose Rodriguez
Participant

Sir,

Great suggestion.

I believe a solution to this suggestion already exists. Go to Reports>Enroll>Student>Student Classes. This report should cover what you’re looking for.

If you have any further suggestions or concerns please feel free to let us know.

Sincerely,

Jose Rodriguez

September 13, 2017 at 6:47 PM in reply to: Suggestions for Attendance and Check In #1289

Jose Rodriguez
Participant

Wow, some great suggestions in there.

This is something that the we’ll discuss as a team and work into the development road map.

We’ll be sure to let you know when the changes are implemented.

Sincerely,

Jose Rodriguez
Author

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