Just a follow up on this, I checked Atlas today to see if the two appointment reminders went out to my prospect for her Saturday appointment. I do not see any being sent to her. I had it set to send one appointment reminder at 11 am the day before and one appointment reminder at 9am the day of. I don’t see either one being sent to her. I looked in the old comm hub, the new message center under Atlas labs “sent” and in her timeline.
Thank you for your help.
-SF
April 18, 2018 at 4:16 PM
in reply to: Comm Hub#1736
I see the emails and texts I send out there but I don’t see any of the automated appointment reminders going out nor do I see any of the automated marketing campaign emails going out. How do I see that?
I’m not sure what you mean by “Automation name”. The program interested in was the Shaolin program. I can email you person’s name and if you go to her timeline you can see what was sent to her. After I entered the appointment in on the 20th the system sent her two “Did I Miss Your Call” emails in addition to the two appointment reminders I have the automated system scheduled to send.
I am experiencing a similar problem with exporting. I have to export because my student list will not sort by rank like it used to. Now when I export and try and sort the list myself by rank I have to delete all the other information Atlas is putting in the rank field which happens to be extra stuff ( style name, tip information, parenthesis) that is not in my rank field under school set up. Extremely time consuming.
The ATLAS helpdesk gives you 24/7 access to our comprehensive knowledge-base, tutorials and "walk-throughs" of the software, information on new features, and much more!
If you have any questions or need any support that you cannot find here, please call our rock star support team at ATLAS headquarters: - 1-800-275-6900.
