Automation

This topic has 5 replies, 2 voices, and was last updated 7 years, 8 months ago by Jose Rodriguez.

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- January 23, 2018 at 4:44 PM #1592
  
  SFries
  Participant
  
  I used the phone sheet to enter an appointment in. Atlas sent the reminders out but it also sent an email thanking the person for the call and that they didn’t make an appointment yet to call and do so. I am not sure why that happened since the appointment was previously entered in. Is there a way to choose who gets what automated emails?
- January 24, 2018 at 5:19 PM #1599
  Jose Rodriguez
  Participant
  I’d be happy to look into this for you and come up with a solution that is a best fit for your school.
  
  Please email the following details to techsupport@ourams.com
  - Automation Name
  - Program Interested
  Sincerely,
  
  Jose Rodriguez
- January 24, 2018 at 7:43 PM #1600
  
  SFries
  Participant
  
  Hi Jose,
  
  I’m not sure what you mean by “Automation name”. The program interested in was the Shaolin program. I can email you person’s name and if you go to her timeline you can see what was sent to her. After I entered the appointment in on the 20th the system sent her two “Did I Miss Your Call” emails in addition to the two appointment reminders I have the automated system scheduled to send.
  
  Thanks.
- January 26, 2018 at 4:33 PM #1602
  
  Jose Rodriguez
  Participant
  
  Hi!
  
  Ok great. That name would be very helpful, please email this information please.
  
  I’ll look into the problem and see if we can get sorted out.
  
  Have a great weekend!
  
  Sincerely,
  
  Jose Rodriguez
- February 1, 2018 at 7:10 PM #1609
  
  SFries
  Participant
  
  Did you get the email?
- February 2, 2018 at 1:22 PM #1618
  
  Jose Rodriguez
  Participant
  
  I did and I apologize for the delay. I’ve been sorting through the options and I think I have a solution.
  
  I left a message on your voicemail so we can coordinate a time to discuss the options.
  
  Have a great rest of your Thursday and thank you for choosing ATLAS as your Martial Arts Management software. We look forward to helping you grow your business.
  
  Sincerely,
  
  Jose Rodriguez
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