When we receive a lead, we send a “personalized” letter (i.e. Dear Robin, we are glad…). Each letter is Program Specific – and we use a Word Document to import their names throughout the letter. Would this be possible to do from the Prospect Email Area? Currently, we can send a ‘template’, but if we could Upload a letter for each program (or a generic letter if they are interested in multiple programs), then have the form filled out either automatically, or manually – this would definately be a great feature!