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Jose Rodriguez
ParticipantItem has been resolved.
ParticipantApologize for the confusion that this issue is causing.
This issue is currently in development and I’ll have a member of the Business Development team reach out to you when a solution is put into place.
Have a great Wednesday and feel free to reach out to us for anything else you need.
ParticipantI apologize for the delay.
I went into your ATLAS account and I can see exactly what you are describing.
I’ll submit a ticket for the development team in regards to this issue.
Have a great rest of your Thursday and feel free to reach out to our support team if you have any other concerns.
Regards,
Jose Rodriguez
ParticipantOk glad to hear. Let me know if you need anything else.
ParticipantFirst, I apologize for any inconvenience.
I have logged into your school and used the People Search in the top left. This is bringing up people for me. I tried a few permutations and couldn’t get the number.
Perhaps I am missing something though. Please try clearing your cache in your browser and reload the page.
If you still have this problem after clearing your cache and reloading the page, please feel free to call or email (techsupport@ourams.com) us so we can recreate this issue.
Have a great Monday afternoon.
– Jose Rodriguez
System Administrator
ParticipantGot it.
Let me review the situation and determine what’s going on.
ParticipantI apologize for the problem and I’d be happy to work with you.
Can you email me a specific person this happened to?
Thank you for your patience!
ParticipantI apologize for the delay.
You have some great suggestions in here.
I’m happy to say that we have these features in the roadmap currently.
I’ll have a member of the team reach out when these features are added to the app.
– Jose Rodriguez
ParticipantI have some great news.
Only the person intended to receive the appointment reminder actually received the email.
It only appeared as if it was sent to a number of people, but it actually wasn’t.
The visual problem has been fixed and again, I apologize for the confusion.
ParticipantI see what you are saying.
I have escalated this to the development team to look into what has happened.
I’ll let you know as soon as I get any information.
I apologize for any inconvenience and assure you we will work hard to figure this out.
– Jose Rodriguez
ParticipantOk, I’m looking into the issue you emailed me about in regards to this post.
ParticipantI see what you are saying here.
I do have one possible solution. You have the ability to create custom tags and then apply that tag to any number of people in your people list. Therefore, you could make a Nurture tag and apply it to the group of prospects and students you are referring to. Then filter by who has that tag. You can even save the View, ex: Nurture View, and then reference the view with a single click. Then you’ll be able to select all the people with the Nurture tag and send them a text or email.
If you need help getting through the steps I outlined above please email me techsupport@ourams.com with your school code and I’ll have a representative reach out to walk you through.
Let me know if this helps solve the gap you mentioned.
Have a great rest of your Wednesday!
– Jose Rodriguez
ParticipantThis is a great suggestion!
We currently have this in the pipeline and I will add your suggestions to the new feature.
Thank you for helping us in making the app better!
– Jose Rodriguez
ParticipantTry going to the Group Actions in the My Day gadget and click on View All Appointments.
Let me know if this solves your problem.
Have a great rest of your Wednesday!
ParticipantOk, I saw what you were talking about.
Great news it’s already been fixed!
Go ahead and try it. Let me know if you need anything else.
– Jose Rodriguez
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