New Atlas UPDATE! – October 19 – Overview

[Jose Rodriguez]

Sorry for the delay.

We are working on getting this into ATLAS.

I’ll have a member of the Business Development team reach out when it’s available.

[Jose Rodriguez]

Thank you for bringing that to our attention!

I’ll get together with art team and let them know your suggestion.

[Jose Rodriguez]

Let me take a look in your system and I will get back to you.

[Jose Rodriguez]

Were you able to get the iOS version number?

Go to Settings, General, About

[Jose Rodriguez]

Ok, I did some research and it turns out that email in question is not valid.

That is why the automations were not sent.

There are a couple of sites to check if an email is valid or not:

https://email-checker.net/

https://verify-email.org/

[Jose Rodriguez]

On the back of the iPad there is a model number, for example: A12345.

Can you send me the model? Also, if you go to Settings, General, About > What does it say under Version?

[Jose Rodriguez]

Can you email the persons name please?

techsupport@ourams.com

[Jose Rodriguez]

I apologize for the delay.

What version of iPad and iOS are you using?

[Jose Rodriguez]

I’m going to look into this for you as the list should have those pieces of communication in there as well. Please be aware that i am going to make an ATLAS, TEST person in your school to test the automation emails.

I’ll update you when I get the results.

Thank you for your patience in this matter.

– Jose Rodriguez

[Jose Rodriguez]

Since this is not one of the Atlas websites I was only able to troubleshoot by source code. However, I noticed that the form code had been manipulated. It also seems that perhaps the theme of the site or some code on the site was causing an error during submission. I can’t modify the code on your site, so the team made some modifications on the Atlas side. After some additional testing, I can say that your problem has been resolved.

If you need anything else don’t hesitate to reach out.

– Jose Rodriguez

[Jose Rodriguez]

I apologize for the confusion.

If you go to Atlas Labs > Message Center > Sent you’ll find a list of sent messages.

This item is located under Atlas Labs only temporarily.

If you need anything else please feel free to reach out.

– Jose Rodriguez

[Jose Rodriguez]

I will go over your site and check the forms in our demo environments to ensure they function and I’ll let you know what my finding are.

– Jose Rodriguez

[Jose Rodriguez]

I’m going to have Mandy reach out to you in regards to this issue.

[Jose Rodriguez]

This is a great suggestion, thank you!

I’ll bring this to the development team and we’ll see if we can work this into the development pipeline.

Respectfully,

Jose Rodriguez

[Jose Rodriguez]

Mandy and I are working on this for you so I will close this post.

– Jose Rodriguez

[Author]

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