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January 11, 2018 at 3:35 PM in reply to: Download Titles #1565

Jose Rodriguez
Participant

Sir,

There is a new version of the MA Biz Academy rolling out in the next day or so. I think this will solve the issues you are referring to here.

If you have any further questions please feel free to ask.

Sincerely,

Jose Rodriguez

January 11, 2018 at 1:55 PM in reply to: Web Forms Spelling Error #1564

Jose Rodriguez
Participant

Sir,

I sincerely apologize for that spelling error.

Your forms will be updated ASAP by our customer service team.

Respectfully,

Jose Rodriguez

December 27, 2017 at 4:43 PM in reply to: T&C Issues #1551

Jose Rodriguez
Participant

The error has been corrected. You are able to save your custom terms and conditions now.

I apologize for any inconvenience.

Please clear your cache before trying this as there is a chance that some javascript may be cached locally on your computer.

If you have any other questions or concerns please feel free to post here or give a call.

Sincerely,

Jose Rodriguez

December 20, 2017 at 1:16 PM in reply to: Ability To Use UBill With Customer's Card On File #1517

Jose Rodriguez
Participant

In this case you are correct, Proshop is the best place to accomplish charging a one off purchase.

The ability to do this straight from UBill is in the development pipeline and I will have a team member reach out to when the feature is added to ATLAS.

Have a great rest of your Wednesday.

Sincerely,

Jose Rodriguez

December 20, 2017 at 1:13 PM in reply to: Card swiper not recognized by computer #1516

Jose Rodriguez
Participant

Sorry for you inconvenience. Lets try to get this solved for you.

In what are of the app are you finding this behavior? Proshop or Agreements?

Also, what version of windows (or are you using Mac)?

Have a great rest of your Wednesday!

Sincerely,

Jose Rodriguez

December 11, 2017 at 1:09 PM in reply to: Renewal Notice Automation #1488

Jose Rodriguez
Participant

Sir,

This is a great suggestion and we are in fact working on an enhancement to automations that should cover this requirement.

We will reach out to you when this enhancement is released.

Have a great rest of your day!

Sincerely,

Jose Rodriguez

December 11, 2017 at 1:03 PM in reply to: Ubill Accounts #1487

Jose Rodriguez
Participant

Sir,

I have attempted to recreate this error, but cannot.

Is there a specific person I can try in your school to recreate this behavior?

Please send the name to techsupport@ourams.com as this forum is public.

Have a great Monday!

Sincerely,

Jose Rodriguez

December 11, 2017 at 1:01 PM in reply to: Automation Email Preview #1486

Jose Rodriguez
Participant

There is a feature enhancement release coming up that should cover the need for more email templates.

You make a great suggestions there. I will forward your suggestion to the development team.

Any further questions or suggestions please let us know!

Sincerely,

Jose Rodriguez

December 11, 2017 at 12:56 PM in reply to: Unable to delete program terms & conditions #1483

Jose Rodriguez
Participant

My apologies for the delay. This behavior has been corrected. You are now able to delete the entire terms and conditions.

If you have any further questions please feel free to ask.

Have a great Monday!

Sincerely,

Jose Rodriguez

November 29, 2017 at 1:35 PM in reply to: Terms & Conditions addendum #1452

Jose Rodriguez
Participant

That is a great suggestion and something I will bring up to the development team.

In the mean time you could copy and paste the general terms and conditions into each program. I understand this could be laborious, but it is a temporary work around until a better option is developed.

Have a great rest of your Wednesday and please let us know if you have any further questions.

November 3, 2017 at 3:17 PM in reply to: Warning message needed for assigning certain students #1432

Jose Rodriguez
Participant

Ah ok,

I’ll have the development team look into this and see if what the best solution is.

Have a great Friday.

Sincerely,

Jose Rodriguez

November 1, 2017 at 4:17 PM in reply to: Warning message needed for assigning certain students #1429

Jose Rodriguez
Participant

Hi Sir,

I have tested this in a demo school and I cannot recreate this behavior.

Send me an email of the names of an agreement where this has happened.

techsupport@ourams.com

Sincerely,

Jose Rodriguez

October 31, 2017 at 4:34 PM in reply to: Need logic for DOB #1427

Jose Rodriguez
Participant

Hi Sir,

I can see how that could be frustrating. I’ll forward this to the development team for review.

Sincerely,

Jose Rodriguez

October 31, 2017 at 4:26 PM in reply to: Bug in changing payment type #1426

Jose Rodriguez
Participant

Hi Sir,

I was able to duplicate this . I am forwarding it to the development team.

We will reach out once it this is corrected.

Sincerely,

Jose Rodriguez

October 31, 2017 at 3:42 PM in reply to: Time Keeper not displaying #1423

Jose Rodriguez
Participant

Hi Sir,

There are a couple of things you could try.

1. Ensure flash is enabled. Refer to this image

2. Go to Add/Remove programs in the Windows Control Panel and manually uninstall the flash components. Then go to https://get.adobe.com/flashplayer/ and download the installer. Close the browser and run the installer (as administrator). Then bring up the browser and follow step 1 above.

If you need further assistance, please feel free to reach out here or call our customer support staff.

Sincerely,

Jose Rodriguez
Author

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