[Jose Rodriguez]

Hi sir,

I see what you are saying. However, automatically changing the payment to correct for miscalculations could prove problematic. For instance, in your example your desired monthly payment (and presumably the agreed upon amount) was 188.63. If the system were to autocorrect that to 188.64 and the client wasn’t notified for some reason they would believe they were overcharged. It would also raise the total to 2075.40. Doesn’t seem like a lot, but could cause some legal issues.

There is a potential solution that we are currently engineering that would alleviate this problem and prevent the potential legal issues. We’ll reach out when there is progress on this solution.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Hi sir,

This is a great suggestion and I see exactly what you mean. I am adding this into the pipeline.

We will reach out when the change is implemented.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Sir,

I’m happy to let you know this problem has been fixed. To ensure you are using the most update website files, please clear your cache.

Have a great Tuesday evening!

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Hi Sir,

Great suggestion for a “wallet” type object that tracks multiple forms of payment. This feature is in the pipeline for development.

I’m a little unclear on your last question regarding Paid in Full(PIF) UBill accounts. When you create a UBill account and choose PIF, then go to the proshop and make a purchase. You are able to select the CC used during the creation of the agreement. Is that your question?

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Hi sir,

We are actively working to correct this problem.

Thank you for your patience and we’ll reach out when the fix is in place.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Hi sir,

I see the issue there. It appears to be a responsive problem.

Thank you for bringing this up, we’ll put it in the development pipeline.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Hi sir,

The Ranks/Credits option in the Actions menu is to add to the students current amount (that are shown on the right side of the list). If you add to their weeks and/or classes and exit the model you’ll see the changes updated on the list.

Any other question please feel free to ask!

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Hi Sir,

This is a great suggestion and something we can look at implementing into ATLAS.

Please keep them coming!

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

I think it is best if we setup a screen sharing time. This way we can see what the problem is. Please call 18002751600 and make an appointment with Daniel.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Sir,

I went through both your school and the one of our demo schools to try and recreate this, but I am unable to. Is there a specific person this is happening to?

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Sir,

I think there may be a slight confusion of how renew works. When you renew an agreement it keeps the existing agreement and creates a new one. IE: Johnny is on a current agreement that expires in a week. If the parents of Johnny come in and do not want to wait until the agreement is expired, then you do a Renew. This allows the current agreement to stay active until the new agreement kicks in, in this case, a week later.

If you have any further questions please feel free to ask.

Have a great Wednesday afternoon.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Sir,

I see what you are referring to in your system, but need a little time to investigate.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

I was able to see this behavior in your school.

I will create a ticket for the development team and we’ll reach out when this is corrected.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Ok, got it.

Let me do some research into this.

Sincerely,

Jose Rodriguez

[Jose Rodriguez]

Hi Sir,

I just verified that this is an issue and we will work on getting this fixed. Thank you for bring it to our attention.

A member of the team will reach out to you when this is fixed.

Sincerely,

Jose Rodriguez

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