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March 15, 2018 at 9:02 PM in reply to: Agreements with "UBill" collection type not showing in UBill #1714

Jose Rodriguez
Participant

I’m sorry to hear you are having some troubles.

Feel free to call the team directly (1-800-275-1600) with the details or email them to techsupport@ourams.com

We’ll investigate this further and get you back to you as soon as possible.

– Jose Rodriguez

February 28, 2018 at 4:19 PM in reply to: Column Headers on print not showing #1692

Jose Rodriguez
Participant

Great find!

I see what you are saying with the header missing from printing straight from the list.

For the time being, if you needed the headers to print out you can export the sheet to excel.

I’m going to add this to the pipeline and thank you for bringing it to our attention.

– Jose Rodriguez

February 2, 2018 at 1:22 PM in reply to: Automation #1618

Jose Rodriguez
Participant

I did and I apologize for the delay. I’ve been sorting through the options and I think I have a solution.

I left a message on your voicemail so we can coordinate a time to discuss the options.

Have a great rest of your Thursday and thank you for choosing ATLAS as your Martial Arts Management software. We look forward to helping you grow your business.

Sincerely,

Jose Rodriguez

February 1, 2018 at 4:52 PM in reply to: Group Action for Students #1608

Jose Rodriguez
Participant

I see what you’re saying and I’m happy to say that a revision of the student profile is on the development road map that will solve this issue.

I’ll have a member of the Business Development team get in touch with you when there is an update on this enhancement.

Have a great rest of your Thursday and thank you for choosing ATLAS as your Martial Arts Management software. We look forward to helping you grow your business.

Sincerely,

Jose Rodriguez

February 1, 2018 at 4:49 PM in reply to: Additional emails for one student #1607

Jose Rodriguez
Participant

Great request and I’m happy to say that the ability to add more than one email per person is on the development road map.

I’ll have a member of the Business Development team get in touch with you when there is an update on this enhancement.

Have a great rest of your Thursday and thank you for choosing ATLAS as your Martial Arts Management software. We look forward to helping you grow your business.

Sincerely,

Jose Rodriguez

January 26, 2018 at 4:33 PM in reply to: Automation #1602

Jose Rodriguez
Participant

Hi!

Ok great. That name would be very helpful, please email this information please.

I’ll look into the problem and see if we can get sorted out.

Have a great weekend!

Sincerely,

Jose Rodriguez

January 25, 2018 at 12:15 PM in reply to: Export "ALL" Not Working #1601

Jose Rodriguez
Participant

I’m going to have Daniel reach out to you and walk you through the solution.

January 24, 2018 at 5:19 PM in reply to: Automation #1599
Jose Rodriguez
Participant
I’d be happy to look into this for you and come up with a solution that is a best fit for your school.

Please email the following details to techsupport@ourams.com
- Automation Name
- Program Interested
Sincerely,

Jose Rodriguez
January 24, 2018 at 12:49 PM in reply to: Problem with Sorting by Rank #1597

Jose Rodriguez
Participant

I apologize for any inconvenience this has caused you.

I can see how the sort can get confused. I will bring this to the development team.

I’ll have a representative reach out to you when there is information regarding this issue.

Have a great rest of your Wednesday!

Sincerely,

Jose Rodriguez

January 24, 2018 at 12:14 PM in reply to: Export "ALL" Not Working #1596

Jose Rodriguez
Participant

I apologize for the frustration this is causing both schools.

Regarding the export “all” not working. Try this, go down to the number of records selector at the bottom of the list and expand it to all. Then click the select all and then group actions > export. I think this will work for you.

Regarding the extra information in the spreadsheet. I see exactly what you are talking about and I will bring the issue to the development team.

I will have a representative reach out when there is information regarding this issue.

Again, thank you for your patience!

Sincerely,

Jose Rodriguez

January 22, 2018 at 4:15 PM in reply to: Download Titles #1591

Jose Rodriguez
Participant

Thanks for the positive feedback! We’re glad you’re enjoying it!

January 15, 2018 at 1:56 PM in reply to: Comm Hub – Send Now – Saved Messages #1577

Jose Rodriguez
Participant

I see what you are saying. I think you have some great suggestions to alleviate the issue.

I’ll bring this to the development team and we’ll see if we can work this into the development pipeline.

Respectfully,

Jose Rodriguez

January 15, 2018 at 1:49 PM in reply to: Calendar Updates #1576

Jose Rodriguez
Participant

That is a great suggestion!

I’ll bring this to the development team and we’ll see if we can work this into the development pipeline.

Respectfully,

Jose Rodriguez

January 15, 2018 at 1:17 PM in reply to: Delete Agreement #1575

Jose Rodriguez
Participant

Sir,

This is a great suggestion! We’ll see about getting this worked into the development pipeline.

We’ll have a representative reach out to you when there is news on this topic.

Respectfully,

Jose Rodriguez

January 15, 2018 at 1:06 PM in reply to: Love the New MA Biz Academy #1572

Jose Rodriguez
Participant

Wonderful!

We’re glad you like it.

– Jose Rodriguez
Author

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